Dear Peleg,
Thank you for your email.
I have passed your comment to the OGC Account Manager - she has confirmed it should read service design. This has been noted and will updated in the next edition.
Thank you for notifying us of this.
Kind regards
L****
TSO Information and Publishing Solutions Part of the Williams Lea Group www.williamslea.com
From: Peleg Holzmann [mailto:peleg@pelegit.com]
Sent: 09 January 2011 00:22
To: TSO CS Orders
Subject: Possible typo in: OGC Passing your ITIL Intermediate Exams
Importance: High
Sent: 09 January 2011 00:22
To: TSO CS Orders
Subject: Possible typo in: OGC Passing your ITIL Intermediate Exams
Importance: High
Dear Editor
I may have found a typo in the book: OGC Passing your ITIL Intermediate Exams (ISBN: 978-0-11-331099-9)
Please check the following;
Page 53
Right most paragraph;
“…service strategy through service delivery, service
transition, service operation, and continual service
improvement.”
I believe that “…service delivery” should read “…service design”
Service design being the second book in the series.
Kind Regards
Peleg, CISSP (No. 354616), ITIL V3 Foundation (SR7107807)
Mobile (847) 363-0831 (24/7)
Web Site: www.pelegit.com
E-Mail: peleg@pelegit.com
The real voyage of discovery consists not in seeing new landscapes but in having new eyes. Marcel Proust
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