McITIL

I need to study for my next intermediate exam but instead I am sitting here coughing at work and feeling slightly less then miserable, but this is not the point of the brief posting. I was reading "ITIL V3 criticism"...l literally used this as my search criteria on Google.

The one interesting grip I am seeing is: ITIL V3 does not really give you the "how to".

Now I have read a few books about ITIL (around 5), am reading Service Transition (cover to cover) and already read Service Operation (yep the whole book). And yes I agree it does not really give you a step by step guide to how. I have also implemented some aspects of ITIL throughout my IT career (not all of ITIL yet) However this is with good reason; ITIL is a FRAMEWORK and not a how to guide.

Every organization will be unique and have it's own nuances which can not be put in a book. ITIL also is not a "fast" approach but rather should be viewed as a methodical, analytical and planned approach to ITSM.

Now I do agree with what others are saying ITIL and COBIT do go well together, thus why my thesis entails both of them. I just find it interesting that so many people are looking for the "magic fix" to all their organizational ITSM issues.

In my years of consulting I have seen the same problem time and time again with companies buying some all in one solution thinking it will fix everything and they never stopped to ask "will this integrate with our existing infrastructure?"

My point is that people need to stop looking for the "easy" fix and look for the "correct" fix. If you fix it correctly the first time it will continue to work for years to come.

However it seems that first we need to remove our addiction to McDonald's of IT and return to growing our own crops per say (I know a terrible analogy but what do you expect.)  :)