ITIL Expert

I justed passed the final test: Managing Across the Lifecycle.

As I noted earlier I wanted to try to help others going for their ITIL Expert Certification.

So aside from this post.
I scanned all my notes into one PDF which you can find in the link bellow.  http://www.pelegit.com/FYI_Pages/Files_Pages/ITIL_Files.html

As for advice I can provide the following:

1) Read the material (all of it) - Yes the 5 Books (SS, SD, ST, SO, and CSI)

2) Really make sure you understand the concepts. ITIL has very little memorization, maybe 15% the remaining 85% is concept understanding.

3) Review the areas in the syllabus for each exam you are studying for. This is critical;
The latest syllabuses can be found at: http://www.pelegit.com/FYI_Pages/Files_Pages/ITIL_Files.html

4) Make sure you pay particular attention to any references to charts or graphs.
(Chances are these will be on the exam)

My next advice has to do with the sample questions you will receive from your course. I used Art of Service and they worked very well for me. There site is: http://theartofservice.com/

- Do not really try to do the questions but rather analyze them.
- Note which answers are 5 Point, 3 Point, 1 Point and 0 Point.
- Look at each question and note down key words and the concepts that are being conveyed through the question.
- Really understand the concepts in the questions (chancer are the concept will be in the real exam)
- Practice the sample questions A LOT! I would go over some 4 times.
- Really read them and NEVER draw conclusions.
- The real exam answers will NEVER add information but will make inferences so be careful.

Other helpful advice.
- Be Calm
- Try to get into a routine on exam days. For me it was gym, breakfast at Walker Brothers and go to the exam.

If you have the bandwidth and time feel free to download my notes PDF, this may help you as well.

Good Luck and although this is a difficult journey it is worth it.